Cancellation Policy

We understand that sometimes plans change, and we aim to provide a fair cancellation policy that respects both our guests' needs and our business requirements. Please review the details below:

Standard Cancellation Policy

1. Full Refund: Cancellations made 14 days or more prior to the check-in date will receive a full refund of any deposits or payments made.
2. 50% Refund: Cancellations made 7 to 13 days before the check-in date will receive a 50% refund of the total booking amount.
3. No Refund: Cancellations made less than 7 days before the check-in date are non-refundable, and the full booking amount will be charged.

Changes to Reservation Dates

• Date Changes: If you need to change your reservation dates, please contact us at least 14 days before your scheduled check-in date. We will do our best to accommodate your request, subject to availability.
• Rebooking Fee: A rebooking fee of $50 may apply for date changes made within 7-13 days of the original check-in date.

Early Departure Policy

No refunds will be issued for early departures once you have checked in.

Special Circumstances

We understand that unforeseen circumstances can arise. If you need to cancel due to an emergency, please contact us directly. We may be able to offer flexibility or credits on a case-by-case basis.

How to Cancel

To cancel your reservation, please contact us directly via email at [email protected] or by phone at +1-778-350-5727. Cancellations are only considered final once you receive a confirmation email from us.

Thank you for choosing Evergreen Forest Cabins Ltd. for your stay. We appreciate your understanding of our cancellation policy, which allows us to maintain the quality of service and experience that our guests expect.